After many years in the IT trenches, I am no longer surprised to see a major product update shipped with a major feature broken. How Outlook 2016 was shipped in this state is beyond me. Here is the link to download the Assistant: Once the profile is created, Outlook 2016 will then start and connect to the Office 365 account properly. If you download and install this package on the affected PC, it appears to run a battery of checks and tests and then will manually create an Outlook 2016 Profile for the affected Office 365 account (using the information that you provide). Microsoft has a pre-release product called 'Microsoft Office 365 Support and Recovery Assistant'. No problem, right? I'll just manually create a new profile.īecause of changes to Outlook 2016, it is much more difficult to create a working profile manually or edit the profile settings.Īfter wasting a couple of hours yesterday to try to get Outlook 2016 to connect to an existing Office 365 email account, I discovered a temporary workaround that I'd like to share. it just hangs and never completes.īecause of this 'minor' oversight from our friends at Microsoft, you may find it frustrating and just about impossible to get Outlook 2016 to connect to an Office 365 email account.

It just does not work reliably, and in many cases will not work at all. If you try to deploy Office 2016 (specifically Outlook 2016) and connect it to an existing Office 365 account for email, autodiscover will probably give you fits. TL:DR - Outlook 2016 autodiscover to O365 broken, download KB 3073666 as workaround.

Outlook 2016 sync issues in windows 10